If there is a plumbing emergency such as a burst pipe and you need to turn your house toby off to prevent any further water damage while you wait for our plumber to arrive, You can search your address in the Wellington Water Map function via the link below
The house toby’s (isolation valve) approximate location will be indicated by a blue “X”. Please note, this can sometimes be a shared toby with your neighbours.
What sort of water heating do you have?
1. Electric hot water cylinder:
- To determine if its an electrical issue check your fusebox to see if any fuses have tripped, check the power switch near the cylinder itself is in the on position.
- Run a hot water tap - if the water at this tap is luke warm or cold then feel the pipe coming out of the cylinder. If this is also cold the cause is most likely an issue with the thermostat or element and this will require an electrician rather than a plumber.
- Please note: some kitchens are supplied by a small under bench hot water cylinder which would be separate to the rest of the house’s hot water supply.
2. Gas hot water cylinder:
- Check other gas appliances to see if these are working (if not check that the gas meter has not been turned off by the supplier - they usually leave a tag on the meter is this is the case).
- If you do have gas at other appliances then it could be that the gas hot water cylinders pilot light has gone out. Most cylinders will have a label with instructions how to relight it. If you cannot get the pilot re-lit please contact us to arrange a visit.
3. Gas instantaneous hot water unit: (Common names: infinity, integrity)
- Do you have internal control panels? Make sure these are working.
- If your gas unit has a removable power plug, and to determine if it is an electrical issue you can test the powerpoint by plugging in a hairdryer, lamp or similar to see if there is power
- If you determine that there is no power to the unit this is likely an electrical issue and we recommend getting an electrician to attend rather than a plumber/gasfitter.
- If you confirm there is power to the unit or the unit is hardwired in and you cannot test if its an electrical issue then please contact us and we can arrange a booking!
- Dux qest is a pipe notorious for spontaneously bursting which can cause major water damage - commonly identified as black piping with “dux qest” written on it, though these markings can rub off.
- This pipework was predominantly used in the 1970’s-1980’s, so if your house was built in these decades and you’re not aware of any recent pipe replacement work then your house could have dux qest pipes
- If you do have dux qest pipework we recommend replacing them before they burst and cause damage. Some insurance companies do not cover dux qest leaks.
- Please contact us today to book in a site visit and we can assess the extent of dux qest pipework and provide you with a quote to replace it
Rates and Emergency callout services
- Labour: $95+GST per hour. A one hour minimum charge applies. Any additional labour after the first hour will be charged at $95+GST per hour (charged in 15 minute increments).
- Travel time: Reasonable travel time to and from site, and to and from suppliers/merchants where required, is chargeable at our standard labour rate.
- Administration Fee: $55+GST (Vehicle / Plant / Health & Safety)
- Materials: RRP
- Gas certificate: $160+GST
- After Hours Call Out Charge : For any work that is performed after hours a flat rate of $350+GST for the first hour will apply. Any additional labour will be charged at $95+GST per hour (charged in 15 minute increments) + any materials used.
- After hours means any time between 4:30pm to 8:00am from Monday to Friday, and any time on a Saturday, Sunday. - Public Holiday Call Out Charge : For any work that is performed on a Public Holiday a flat rate of $450+GST for the first hour will apply. Any additional labour will be charged at 1.5 x our standard hourly labour rate $142.50+GST per hour (charged in 15 minute increments) + any materials used.
- Drainage truck operator & equipment (first hour hydro jet or CCTV either option only): $360+GST for the first hour. A minimum one hour minimum charge applies. Any additional labour will be charged at $95+GST in 15 minute increments. Please note this charge is additional to initial plumbers attendance to assess & determine if the drainage truck is required. These drainage truck charges are applicable during business hours only, additional charges will apply for any after hours drainage truck work.
- CCTV equipment: (additional to hydrojet charge above) $156+GST for the first hour.
